Privacy Policy
This Privacy Policy applies to the online activities of Bookapat.com, a digital platform operated by Kent Commercial Compliance Limited, henceforth referred to as "we", "us", or "our". We are legally registered in the United Kingdom with the registration number 15408053, conducting our operations under the commercial names KC Compliance, Kent Commercial Compliance, and Bookapat.com. Our principal office is located at 27 Castle Street, Canterbury, CT1 2PX, United Kingdom.
Information Collection Practices
Personal Information
During your engagement with our services, such as when requesting a quotation, booking a service, or initiating a callback request, we may require you to provide personal identifiable information, including but not limited to:
- Company name
- Full name
- Email address
- Telephone number
- Any other contact information you choose to provide
Automated Data Collection
When accessing our Site, certain information is automatically collected by our systems, intended to enhance user experience and ensure secure access to our services. This data encompasses:
- Device-specific information, including hardware model and operating system
- Internet Protocol (IP) addresses for ensuring secure and authorised access to our customer portal
- Interaction data captured through the use of Google Analytics, Google Ads, and Facebook Analytics, facilitating an understanding of user behavior and preferences
Additionally, aggregated demographics and interests data may be collected from users who have turned on Ads Personalisation and are signed-in to their Google accounts. Please note that the collection of this data is subject to users' consent and the activation of Ads Personalisation.
Third-Party Involvement
Our operations involve collaboration with external entities, entrusted with specific tasks that contribute to our service delivery:
- Willo Group Limited: Entrusted with the management of our Site's infrastructure, including web development, server operations, and database management.
- Livetel Solutions Limited: An external call center service provider tasked with handling inbound and outbound communications on our behalf, including service bookings, quotation provision, and scheduling callbacks.
Utilization of Collected Data
The collected data serves multiple functions, crucial for the delivery of our services and the enhancement of user experience:
- Personalising and enhancing user interaction with our Site
- Facilitating the provision of requested services and support
- Conducting internal analyses to understand user engagement and preferences, thereby guiding improvements and innovations in our service offerings
- Communicating pertinent information related to services, bookings, and policy updates
Commitment to Data Security
We adopt robust security measures aimed at safeguarding your personal information against unauthorised access, alteration, disclosure, or destruction:
- Implementation of HTTPS to encrypt data during its transit between your device and our servers
- Passwords are hashed before storage
- Database access is strictly limited to authorised personnel within Willo Group Limited, based on a stringent need-to-know basis
Your Rights as a User
In alignment with data protection principles, we acknowledge and respect your rights concerning your personal data:
- You are entitled to request a comprehensive account of the personal data we hold about you. Such requests can be directed to our designated Data Protection Officer (DPO) at dpo@kccompliance.co.uk.
- Should you wish to update or request the deletion of your personal data within our records, please reach out to our DPO at the aforementioned email address.
Policy Amendments
Any modifications to this Privacy Policy will be communicated to our users through email notifications, provided we have your email address on record.
Inquiries and Contact Information
For any inquiries or concerns regarding this Privacy Policy or our data protection practices, please contact our Data Protection Officer via email at dpo@kccompliance.co.uk.